customer service

How Chatbots are Transforming HR

How Chatbots are Transforming HR

How Chatbots are Transforming HR 4896 3264 Balance Point Team

Technological advancements in the world of chatbots have made them a valuable tool for human resources professionals. Discover 3 ways chatbots are transforming the industry.

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Product vs. Customer Service

Product vs. Customer Service: What Has More Value?

Product vs. Customer Service: What Has More Value? 3888 2592 Balance Point Team

The current buzz surrounding cashier-less stores might lead you to believe that consumers are willing to forgo customer service. Research shows, however, that it’s more important than you may think.

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Customer Service Representative with Hands free Headset

What is the True Value of Customer Service?

What is the True Value of Customer Service? 6271 4180 Balance Point Team

How important is customer service? Can it really make or break your business? We dug up some fascinating stats that offer insight into its true value.

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How To Choose A Payroll Company

How To Choose A Payroll Company

How To Choose A Payroll Company 2480 2480 Balance Point Team

Setting up your payroll is an important part of business, and if you’re choosing to outsource your payroll you want someone you can trust. Read this article to learn what questions you should ask when trying to choose a payroll company.

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mobile apps for restaurant managers

7 Mobile Apps For Restaurant Owners

7 Mobile Apps For Restaurant Owners 2000 2000 Balance Point Team

Restaurant owners and managers have very hectic schedules. With little down time, it can be frustrating to get simple tasks accomplished. Check out some of these mobile apps that every manager should have to help stay organized and streamline their workflow.

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3 trends shaking up the restaurant industry

3 Trends Shaking Up The Restaurant Industry

3 Trends Shaking Up The Restaurant Industry 1280 720 Balance Point Team

The restaurant industry is always changing. Catch up these important trends that restaurants need to know!

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Stop Putting Up With Negligent Payroll Providers

Stop Putting Up With Negligent Payroll Providers

Stop Putting Up With Negligent Payroll Providers 940 788 Balance Point Team

Are you dealing with negligent payroll providers? Check out this article to learn what issues can cause major frustrations within a business. Learn what kinds of payroll problems you SHOULDN’T be having and how to spot them.

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Reasons Your Payroll Company Should Not Use A Call Center

Reasons Your Payroll Provider Should Not Use A Call Center

Reasons Your Payroll Provider Should Not Use A Call Center 940 788 Balance Point Team

Having a customer call center has pros and cons, but some of the cons may be adding to customer frustration. Learn why having a single point of contact is a better option.

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How long should you be waiting for customer support

Support Taking Too Long? How Long Should You Be Waiting For Payroll Help?

Support Taking Too Long? How Long Should You Be Waiting For Payroll Help? 940 788 Balance Point Team

If you’re having a payroll issue, ideally you’d like it to be rectified right away. However, if you have to wait for payroll support, be sure you’re not waiting too long. Check out this article to find out how long is too long!

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